MCW98 FAQ — Your Questions, Our Answers

MCW98 VIP Program 5 Divided into tiers. Every bet earns points, and your tier is determined by your total points:

• 1Bronze — starts automatically upon registration. Weekly Cashback 3%।
• 2Silver — ৳50,000 After total bets placed. Cashback 5% + monthly bonus.
• 3Gold — ৳2,00,000 exceeded. Cashback 8% + higher betting limits.
• 4Platinum — ৳5,00,000 per. Cashback 10% + dedicated personal account manager.
• 5Diamond — Invite-only, maximum benefits. Cashback 15%+ + exclusive events.

Your VIP tier and points balance can be checked anytime from the account dashboard. For more details, visit the VIP page see.

The official MCW98 app is available on both Android and iOS.

Steps to install on Android:

• 1Visit mcw98.app and click the "Download App" button
• 2The APK file will download — once complete, tap the file to proceed
• 3You'll need to allow installation from unknown sources on your phone — go to Settings → Security → Unknown Sources and enable it
• 4Once installation is complete, the app icon will appear on your home screen
• 5Log in with your registered mobile number and password

On iOS (iPhone): Search "MCW98" on the App Store or download via the iOS link on our website. The app is only 45 MB — downloads quickly. Once you log in, future logins are automatic.

Forgot your password? No worries — resetting it on MCW98 takes just 2–3 minutes works.

• 1On the login page Go to and click the "Forgot Password?" link
• 2Enter the mobile number used during registration
• 3On your mobile 6-digit OTP will be sent — usually within 30 seconds
• 4Verify with OTP
• 5Set a new password — at least 8 characters, combining letters and numbers

If your mobile number has changed or you're not receiving the OTP, contact MCW98 live chat directly — the support team will verify your identity and assist you manually. Never share your new password with any third party.

Log in to MCW98 every day to earn a Daily Check-In Bonus, plus a chance to get free spins on select slots in the Casino section.

Daily Check-In:

• 1Log in daily — you'll see a Check-In button on your dashboard
• 2Clicking the button credits that day's reward (anywhere from ৳5 to ৳500)
• 3Check in for 7 consecutive days to earn a special reward

Free Spins: Check the "Promotions" section for active free spin offers. Free spins are typically credited after a specified deposit or wagering amount. Winnings from free spins are added directly to your wallet, though wagering requirements (Typically 5x) must be met. For more details on the Promotions page see.

An MCW98 account may be locked for several reasons:

• Consecutive 5 times Entering the wrong password will trigger an auto-lock
• Accounts are locked for security when unusual login activity is detected
• Withdrawals may be blocked if KYC verification is pending
• If you activate self-exclusion yourself

Troubleshooting steps:

• 130 minutes Wait — the auto-lock will lift after this period
• 2If it still doesn't unlock, try resetting your password
• 3If the issue persists, contact MCW98 via Live Chat
• 4Support will verify your identity using your NID or registered mobile number
• 5Once verification is complete, typically within 1–2 hours account is set up within

Please note — once you voluntarily activate self-exclusion, your account cannot be reopened before the set period ends. This is responsible betting policy's part.

Yes, the MCW98 interface is available in multiple languages. The platform defaults to Bengali for Bangladeshi users, but the full site can also be used in English.

Steps to change language:

• 1Log in and click the language icon (🌐) in the top-right corner of the page
• 2Select "English" or your preferred language from the dropdown
• 3Once the page reloads, the interface will appear in the new language

You can also change your default language in Account Settings — saving it there will automatically apply your chosen language at the start of every future session. Note that support chat is always available in Bengali, and English is supported as well.